Enhancing User Experience for Website Search

Algolia / Drupal / UI / UX / Web Design

About the Client

CONEL, a leading manufacturer in the plumbing and HVAC industry, is renowned for its high-quality products and innovative solutions. Serving both professional installers and end-users, CONEL prides itself on reliability, efficiency, and a commitment to customer satisfaction. Their extensive product range includes fittings, pipe systems, and other essential components for plumbing and heating systems.

The Challenge

CONEL’s website search functionality was becoming a significant pain point for users. The existing search system was slow, returned irrelevant results, and lacked essential filtering options. This hindered users from efficiently finding the products and information they needed, ultimately impacting user satisfaction and engagement. It was clear that CONEL needed a contemporary solution to enhance their website’s search capabilities and provide a seamless user experience.

The Solution

To address these challenges, we implemented a robust search solution based on the existing Drupal CMS integrated with Algolia. This transformation included the following key features:

Search Facets: Allowing users to filter search results by various categories and attributes, making it easier to find specific products or information.
Lightning-Fast Results: Leveraging Algolia’s powerful search engine to deliver instantaneous search results, significantly improving user experience.
Advanced Filtering: Enabling precise filtering options to refine search results, helping users to quickly narrow down their search.
Autosuggest: Providing real-time suggestions as users type, helping them to find relevant content faster.
Live Search: Displaying search results dynamically as users type, reducing the time spent searching and increasing engagement.

Results

The implementation of the new search functionality led to a dramatic improvement in user satisfaction and engagement. The enhanced search experience allowed users to find products and information quickly and accurately, reducing frustration and increasing the overall efficiency of the website. This project not only met CONEL’s immediate needs but also positioned their website as a more user-friendly and efficient resource for their customers.

By collaborating closely with CONEL, we ensured the solution was tailored to their specific requirements, providing a scalable and future-proof search system that will support their ongoing growth and commitment to excellence.